Terms and Conditions

By engaging our services, the client agrees to abide by our terms and conditions.

Quotes & Estimates

Before the commencement of any project, a written estimate or quotation is provided to the client outlining the fees for design services to be provided by COG Studios.

The estimate or quotation shall also detail the duration of the project and file formats used. Such duration is to be considered by the client to be estimation.

A non-refundable deposit of 25% of the amount quoted has to be paid, along with signed quotation approval / work order, if the estimate or quotation is accepted

The date of receipt of the deposit amount received by COG Studios will be considered as the commencement date for the time schedules of the project.

Quotations are valid for a period of 30 days.

In cases where the work is requested on a rush or overtime basis, any additional costs incurred due to such circumstances, will be reflected in our final invoice.

Supplementary charges will be levied on revisions / modifications / alterations requiring additional work not allowed for in the original quotation.

Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.

Charges for such additional services over and above the estimate will become fully payable at the time of project acceptance.

Content & Copyright

Copyright of all graphic design work is retained by COG Studios including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.

If multiple design concepts are submitted, only one concept is accepted, the other artwork designs / concepts remain the property of COG Studios. The client shall not use such material in any media.

By supplying text, images and other data to be used in a project, the client declares that it holds the appropriate copyright and/or trademark permissions

The client agrees to fully indemnify and hold COG Studios free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or permissions.

Images are expected to be supplied before work begins in the demanded format at the required image quality / resolution. COG Studios cannot be held responsible for the quality of any images submitted.

By supplying images, text, or any other data the client grants COG Studios permission to use this material freely in the pursuit of the design and to utilize the designs in our portfolio / website unless agreed otherwise.

Proofs & Revisions

The client agrees to provide timely responses, after receiving status notifications, work for review or requests for information.

Proofs of all work may be submitted for client approval and COG Studios shall incur no liability for any errors not corrected by the client in proofs so submitted. Alterations and additional proofs necessitated thereby shall be charged extra.

If a client cancels or alters any order or part order at any time after commencement of the project, COG Studios reserves the right to render additional costs to the date of such cancellation or alteration.

Any revisions over and above the agreed number of revisions will be considered as additional work and will be charged separately.

COG Studios will consider the proof as being accepted if no notification of changes is received in writing from the client, within 14 days of the start of the review period.

COG Studios will also consider the project as completed and the client will be liable to make payments as detailed in the invoice.

Payment

The client will be asked to provide artwork sign off, followed by an Invoice. At this time the remainder of the fees due will become payable.

Payment in full is required prior to artwork being sent to print / website launch.

Payment shall be made by direct electronic transfer, cash or cheque.

All accounts should be settled within 14 days of the invoice, unless otherwise agreed.

Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.

Cancellation

Cancellation of orders may be made by telephone contact, or e-mail.

The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of acceptance of the quotation or estimate. The balance amount due must be paid within 30 days.

The client shall not use any artwork or proof or derivatives/ modifications thereof, submitted by COG Studios, before the cancellation of orders.